FAQ2020-05-22T08:42:18+00:00

FAQ’s

Can we return any tiles that we do not use?2020-05-22T08:36:53+00:00

Tiles can be returned within 28 days of there arrival at the showroom. Full boxes only in good condition. A re-stocking charge of between 25-30% will be incurred. No hand-painted or bespoke items can be returned.

Do you supply a tiling service?2020-05-22T08:14:22+00:00

Whilst C&C don’t have employed tile gutters, we can recommend several local tilers who we are confident will provide a professional service.

Do you supply grouts, adhesives, trims etc?2020-05-23T16:57:24+00:00

All sundries are in stock and available to take away. All adhesives, grout, sand and trims etc.

What if my tiles come out of stock?2020-05-22T08:13:17+00:00

If for any reason you need additional tiles and there is an issue with stock levels there could possibly be a 2-week wait. This is unlikely!

How many tiles will I need for my room?2020-05-22T08:12:25+00:00

We can work out the amount of tiles required for your job if we are provided with the measurements.

Do you have a personal catalogue/brochure?2020-05-22T08:12:00+00:00

We have lots of brochures for customers to take away.

Can I buy your products online?2020-05-22T21:01:51+00:00

We don’t currently sell online because we don’t believe customers can get an accurate idea of colour, texture and quality. Because we don’t stock tiles customers aren’t pressured into buying “in-stock items”, they can choose freely and we can advise honestly and impartially.

Do you offer samples to take home?2020-05-22T08:10:21+00:00

Samples are free for customers to borrow, any samples we don’t have in stock can be ordered with no charge.

If the tiles I ordered are incorrect or faulty (e.g. broken) – how long do I have to request a return?2020-05-22T08:09:11+00:00

Damaged tiles will be replaced free of charge as long as damaged tiles aren’t used. If customers order tiles that they don’t like and want to return a re-stocking charge of between 25-30% will be incurred. Please note, no hand-painted or bespoke items can be returned.

Could I have my items delivered to my home / business address?2020-05-22T08:07:36+00:00

Tiles can be delivered to private and business addresses. In most cases this will incur an extra charge.

How long will it take for my item to arrive for collection?2020-05-22T08:07:14+00:00

As soon as the next day if ordered before 2pm on some items. Generally within 3 working days. Hand-painted and bespoke glass splashbacks will take a couple of weeks.

If you cannot find an answer to your question, please submit your question below! We will get back to you with an answer ASAP, or you can email us: info@candcceramics.co.uk